Help us lower the cost of homeownership.
We're a small Nashville-based team putting real money back in the pockets of American families — by helping them eliminate mortgage insurance they shouldn't still be paying. If that's a problem worth your time, we'd like to hear from you.
Email us: careers@pmininja.comOpen roles
We hire deliberately. Not every role below is open every month — if your skills match and the timing's right, reach out regardless.
Customer Success Lead
You will be the human voice between PMI Ninja and the homeowners we serve. You own the post-signup experience — guiding customers through document collection, appraisal scheduling, and the back-and-forth with their mortgage servicer until PMI is removed from their statement.
What you'll do
- Own customer communication from onboarding through PMI removal confirmation
- Resolve servicer pushback and escalate stuck cases inside lender call trees
- Translate mortgage jargon into plain English over email, phone, and SMS
- Build playbooks and templates so the next teammate can move faster than you did
What we're looking for
- 3+ years in customer success, account management, or mortgage operations
- Comfort on the phone with both customers and servicer reps
- Bias toward writing things down so the team gets smarter
- Mortgage or real estate experience a plus — not required
Mortgage Operations Specialist
You are the engine that gets PMI removed. You know how Chase, Wells Fargo, Rocket, Mr. Cooper, PennyMac, and the rest actually process cancellation requests — and you build the systems that get our customers through their unique requirements every time.
What you'll do
- Manage active PMI removal cases end-to-end with mortgage servicers
- Order BPOs and appraisals; review valuations against servicer LTV thresholds
- Document servicer-specific quirks so we can scale beyond manual work
- Spot patterns where servicers are out of compliance with the HPA
What we're looking for
- 2+ years in loan servicing, loss mitigation, or post-close operations
- Working knowledge of LTV, conventional vs. FHA, and the Homeowners Protection Act
- Calm under bureaucracy — escalation paths are a tool, not a frustration
Full-Stack Engineer
You will build the product that actually moves homeowners through PMI removal — from the eligibility check on the marketing site to the case management tooling our operations team uses every day.
What you'll do
- Ship features across the Next.js app, Supabase backend, and Stripe billing
- Build internal tools that turn manual operations work into one-click flows
- Integrate with appraisal vendors, document signing, and servicer data sources
- Own product reliability — observability, error budgets, on-call rotation
What we're looking for
- 4+ years building production web apps (TypeScript, React, Postgres)
- Comfort with the full stack — you can take a feature from Figma to deploy
- Pragmatic about scope; you ship and iterate rather than over-engineer
Don't see your role?
If you're excited about what we're building and think you'd be a force multiplier on the team, send a note. The best people we've hired wrote in before we'd posted the role.
careers@pmininja.comCurious about the company first?
Read about PMI Ninja →